Due to COVID-19, ur therapists are only meeting with clients online via telehealth, using a HIPAA compliant secure video platform.
What should I expect in a telehealth visit?
Teletherapy sessions feel very much like face to face psychotherapy visits. All you need is a phone or computer, a reliable internet connection, and a space that allows privacy. Our tele-health portal will provide you with a speed test to confirm that your experience will be to your liking.
Tips for an optimal remote therapy session:
- Please make sure that you have 45 minutes to an hour that you can be undisturbed in a quiet room.
- Make sure the camera is placed on a stable surface (not hand-held) and preferably more than an arm’s length away.
- Set up the camera so that it’s eye-level or higher and includes at least your entire face.
Do you accept insurance?
We are contracted as in-network providers with Blue Cross Blue Shield and United HealthCare/Optum, and we accept assignment of benefits from both. However, you’re responsible for any co-payments, deductible and any other amount not covered by your insurance.
Please note that it’s your responsibility to contact your insurance company to check on coverage and to obtain authorizations if necessary.
What if you’re not contracted with my insurance company?
As a courtesy to our clients who have a different insurance, we’re happy to submit all insurance claims electronically. Many policies pay for at least some portion, or even all of the cost, even when the provider is not in-network with them. However, if we are not contracted with your insurance company we ask that you pay in full at the time of service, and we will reassign all payments to you.
Again, whether we are contracted with your insurance company or not, please note that it is your responsibility to contact them to check on coverage and to obtain authorizations if necessary.
How do I pay for costs that are not covered by insurance?
Co-payments, deductibles, and any out-of-pocket costs can be charged to a credit card kept on file in our secure system. Sliding scale fees are available for individuals with financial need. Please let us know at the time you request an appointment if you think the fee will be a problem, and we will discuss the options available to you.
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